Refund Policy
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. Items must be unused, in their original packaging, and with all tags attached. Proof of purchase is required for all returns.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Gift cards
- Final sale items (marked as such at purchase)
- Items without original tags or packaging
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. We will provide a replacement or refund upon verification.
How to Initiate a Return
To request a return or exchange, follow these steps:
- Contact our customer service team for approval.
- Once approved, you will receive return instructions.
- Ship the item back using a trackable shipping method.
Refund Processing
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund instead.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, check with your bank or payment provider first. Processing times may vary depending on their policies.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our end. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.